topic Any broadband offers for existing customer in Account & Billing

Any broadband offers for existing customer

Robert926 — Tue, 18 Mar 2025 15:25:12 GMT

Hello, reached end of my deal, anyone had any retention offers ? Looking to move !

Re: Any broadband offers for existing customer

Daniel0210 — Tue, 18 Mar 2025 15:46:41 GMT

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Any broadband offers for existing customer

CustomerX — Sun, 27 Apr 2025 07:07:54 GMT

How does one get in touch with sky to negotiate a new deal? When typing in the online chat, there is only some AI bot that refers me to the customer forum.

Re: Any broadband offers for existing customer

Daniel0210 — Sun, 27 Apr 2025 07:09:52 GMT

@CustomerX
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.