https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969210#M253501 <P>Hello. I have an outstanding payment overdue on my account. I'll be paying this on Friday the 2nd May 2025. Is it possible to keep my services running until then?&nbsp;</P> Sat, 26 Apr 2025 17:52:18 GMT Kelly220 2025-04-26T17:52:18Z https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969210#M253501 <P>Hello. I have an outstanding payment overdue on my account. I'll be paying this on Friday the 2nd May 2025. Is it possible to keep my services running until then?&nbsp;</P> Sat, 26 Apr 2025 17:52:18 GMT https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969210#M253501 Kelly220 2025-04-26T17:52:18Z https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969213#M253502 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379908">@Kelly220</a>&nbsp;<BR />If your services are not yet restricted the following process applies… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR />If you are behind with Stream or Glass payments also see the information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Sat, 26 Apr 2025 17:54:27 GMT https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969213#M253502 Daniel0210 2025-04-26T17:54:27Z https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969268#M253507 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4379908">@Kelly220</a>&nbsp;wrote:<BR /> <P><SPAN>Is it possible to keep my services running until then?&nbsp;</SPAN></P> <HR /></BLOCKQUOTE> <P>If you pay by a direct debit then Sky will try again 10 days after the first atempt otherwise your service might be restricted until you pay what you owe in full.</P> Sat, 26 Apr 2025 18:23:31 GMT https://helpforum.sky.com/t5/Account-Billing/Late-payment/m-p/4969268#M253507 caesarome 2025-04-26T18:23:31Z