topic Double charged for a canceled contract in Account & Billing

Double charged for a canceled contract

Liam1241 — Sat, 26 Apr 2025 12:11:38 GMT

I recently bought the Samsung Galaxy A56 5G and had to cancel it. I am in the proccess of sending it back and ive already paid for one month of it. Yesterday 25/04/2025 I got charged again for a phone contract thats meant to be canceled.

Re: Double charged for a canceled contract

PandJ2020 — Sat, 26 Apr 2025 12:27:19 GMT

Yup, you'll need to continue paying until the item is returned and processed - this can take 2-3 weeks.

Re: Double charged for a canceled contract

Liam1241 — Sat, 26 Apr 2025 13:41:29 GMT

Im confused about this tho as ive already paid for this month to the 17th and it doesnt make sense to charge in advance for a further month.

Re: Double charged for a canceled contract

MightyQuinn — Sat, 26 Apr 2025 13:58:50 GMT

Hi @Liam1241 I guess that only Sky can help you.

Re: Double charged for a canceled contract

PandJ2020 — Sat, 26 Apr 2025 14:02:21 GMT

@Liam1241 wrote:
Im confused about this tho as ive already paid for this month to the 17th and it doesnt make sense to charge in advance for a further month.

Billing continues as normal until the return is actually processed. Billing doesn't stop with an intended return as you may not return it...