topic Does the One-Touch System actually work with Virgin Media in Account & Billing

Does the One-Touch System actually work with Virgin Media

MrAndyStorey — Sat, 26 Apr 2025 08:02:54 GMT

I was told my a Sky customer services rep that the One-Touch System does work with VM, but upon looking at my VM account today, nothing has happened. So I have now had to give 30 days notice to VM as I'm paying for both.

I have found this form here asking for credit,

https://www.sky.com/help/articles/switching-credit-offer

But it would be better if it just worked properly in the first place.

Anyone from Sky able to offer any facts?

Re: Does the One-Touch System actually work with Virgin Media

Mark39 — Sat, 26 Apr 2025 08:09:53 GMT

We're a customer Community. It's unlikely that Sky will respond to your post.

One touch switching does work with broadband and phone services. It 's not designed for tv services.

Re: Does the One-Touch System actually work with Virgin Media

SKY1992bf — Sat, 26 Apr 2025 08:31:19 GMT

@MrAndyStorey Yes in theory it should work but only for broadband services, it doesn't apply to tv services

Re: Does the One-Touch System actually work with Virgin Media

TimmyBGood — Sat, 26 Apr 2025 16:06:24 GMT

@MrAndyStorey wrote:

Anyone from Sky able to offer any facts?

The Ofcom OTS system was expanded to bring in Virgin Broadband and the other altnet ISPs in September 2024.

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here

Re: Does the One-Touch System actually work with Virgin Media

MrAndyStorey — Sat, 26 Apr 2025 19:03:40 GMT

Thanks very much for all of your help. It is much appreciated!

I've opted to give VM 30 days' notice, and hopefully will claim the last 30 days using the switching credit offer. 🤞

Thankfully, moving my Netflix billing over to Sky was nice and simple 👍