topic Re: Bill in Account & Billing

Bill

Yvonne70 — Fri, 25 Apr 2025 19:51:23 GMT

I want to downgrade I can't afford 210 pound I have a severely autistic son who is on disability

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 19:54:56 GMT

Bill is to high

Re: Bill

Mark39 — Fri, 25 Apr 2025 19:55:08 GMT

Give Sky a call and see what they can do for you.

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 19:55:50 GMT

I can't get through to anyone

Re: Bill

Daniel0210 — Fri, 25 Apr 2025 20:01:03 GMT

@Yvonne70

You'll have to persevere on the phone. Maybe try in the morning.

Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Bill

Mark39 — Fri, 25 Apr 2025 20:02:02 GMT

Don't respond to the call answering bot - just remain silent and you should be offered the option of speaking to an adviser.

If you're in arrears, Sky won't talk to you until you pay what's outstanding.

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 20:02:56 GMT

Disgusting customer service will take my services elsewhere

Re: Bill

Daniel0210 — Fri, 25 Apr 2025 20:04:16 GMT

@Yvonne70

How are Customer Services disgusting? You've said you can't get through yet.

Re: Bill

peter-marlow+1966 — Fri, 25 Apr 2025 20:05:01 GMT

Call sky and when the automated message said we have sent you a link would you like to use it say no and stay on the line, go through your security checks and you will get to speak to an advisor about your bill, or you could ask to speak to the retention team about your bill hope this helps you

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 20:07:45 GMT

I've tried numerous times

Re: Bill

Mark39 — Fri, 25 Apr 2025 20:12:01 GMT

So you've said. But you have told us what happens when you try.

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 21:10:48 GMT

It sayin pay bill before speak to advisor which is wrong am with sky 9 years

Re: Bill

PandJ2020 — Fri, 25 Apr 2025 21:14:18 GMT

@Yvonne70 wrote:
It sayin pay bill before speak to advisor which is wrong am with sky 9 years

Do you have an outstanding bill?

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 21:16:34 GMT

Yes but it to high a want to downgrade

Re: Bill

PandJ2020 — Fri, 25 Apr 2025 21:17:13 GMT

@Yvonne70 wrote:
Yes but it to high a want to downgrade

You'll have to pay it before you can do that.

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 21:18:21 GMT

The bill is wrong am a single parent don't have 211

Re: Bill

caesarome — Fri, 25 Apr 2025 21:19:30 GMT

If it is wrong then you will have to pay it first then you can call Sky to speak to them about as that is the way it works.

Re: Bill

Yvonne70 — Fri, 25 Apr 2025 21:20:34 GMT

Well a won't be I can't afoord that

Re: Bill

peter-marlow+1966 — Fri, 25 Apr 2025 21:22:37 GMT

I have been with sky for 17 years and in February i phoned them and spoke to the retention team, and retention put it this way i have a 55inch sky glass tv and a puck all paid up,so i have everything expect t n t sports on a two year contract for less than £80 a month and sky gigafast broadband 900mps on a two year contract for less that £45 a month

Re: Bill

PandJ2020 — Fri, 25 Apr 2025 21:22:55 GMT

You have few options if Sky believe you are in breach of contract.

As you're not going to pay then you can either 'ignore it' until Sky take further action or attempt to call by using a number they don't recognise (or use the 141 prefix to withhold).

There's little else us other customers can advise...