topic Re: Postcode not recognised in Account & Billing

Postcode not recognised

Ben155 — Thu, 03 Oct 2024 18:27:58 GMT

Trying to log into my sky account but it doesn't recognise my postcode

Re: Postcode not recognised

caesarome — Thu, 03 Oct 2024 18:47:15 GMT

Have you made sure that there is nothing like any extra characters or a space at the end of it and that a zero hasn't been entered as a letter O instead or vice versa ?

Thanks Re: Postcode not recognised

Ben155 — Fri, 04 Oct 2024 16:40:22 GMT

Hi thanks for the reply

My postcode doesn't have any 0 and yes checked all that

Re: Postcode not recognised

caesarome — Fri, 04 Oct 2024 18:21:19 GMT

@Ben155

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Thanks Re: Postcode not recognised

Tom-W19 — Sat, 05 Oct 2024 08:19:20 GMT

Thanks for escalating. We've sent an invite to @Ben155.

Re: Postcode not recognised

Ann11 — Fri, 25 Apr 2025 00:23:29 GMT

Postcode not recognised need help please

Re: Postcode not recognised

caesarome — Fri, 25 Apr 2025 04:33:14 GMT

@Ann11

Have you tried using uppercase letting without a gap ?

Re: Postcode not recognised

Ann11 — Fri, 25 Apr 2025 04:46:55 GMT

Yes tryed upper case and lower case still not working

Re: Postcode not recognised

caesarome — Fri, 25 Apr 2025 04:51:46 GMT

@Ann11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Postcode not recognised

Lisa-P1987 — Fri, 25 Apr 2025 08:48:24 GMT

Thanks for escalating this. We’ve sent Ann11 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Postcode not recognised

Ann11 — Fri, 25 Apr 2025 10:16:35 GMT

I am trying to set my sky app up but it not accepting my postcode it will accept my email and password word but not my postcode

Re: Postcode not recognised

caesarome — Fri, 25 Apr 2025 12:11:05 GMT

@Ann11

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147