topic Re: mail received to say billing incorrect in Account & Billing

mail received to say billing incorrect

gaston1234 — Fri, 25 Apr 2025 09:52:15 GMT

Hi all,

just received an email to say i wasnt being charged correctly for sky tv, and now they have changed it.

it has gone up £30 per month from what was agreed on the phone.

Im being told I cant cancel as in contract which I am, however if they have changed the prices from what was agreed at the time i took the contract out (other than the price increase each year) surely this is not okay?

Re: mail received to say billing incorrect

MightyQuinn — Fri, 25 Apr 2025 09:54:58 GMT

Hi @gaston1234 Have you confirmed that it is not a scam by checking your future bills?

Re: mail received to say billing incorrect

gaston1234 — Fri, 25 Apr 2025 09:57:08 GMT

No it is genuine!

Re: mail received to say billing incorrect

Daniel0210 — Fri, 25 Apr 2025 10:00:10 GMT

@gaston1234

Does the email address you by name or is it to "Dear customer"?

Re: mail received to say billing incorrect

MightyQuinn — Fri, 25 Apr 2025 10:02:39 GMT

@gaston1234 wrote:
No it is genuine!

Hi @gaston1234 Is that No, you haven't checked your future bills?

Re: mail received to say billing incorrect

Mark39 — Fri, 25 Apr 2025 10:06:57 GMT

@gaston1234 it's difficult to advise you without knowing the details of what you agreed and when, and what the email is saying.

Re: mail received to say billing incorrect

PandJ2020 — Fri, 25 Apr 2025 10:07:24 GMT

@gaston1234 wrote:
just received an email to say i wasnt being charged correctly for sky tv,

Look at your itemised bills and tell us what's changed... I recall some instances of Signature being undercharged last year.

Re: mail received to say billing incorrect

peter-marlow+1966 — Fri, 25 Apr 2025 13:34:23 GMT

I would call sky directly this sounds like a scam to me,