topic Re: switching to sky in Account & Billing

switching to sky

Ranj10 — Thu, 24 Apr 2025 18:43:34 GMT

sky have not informed my current provider Virgin Media of the switchover. Virgin Media have informed that sky must contact them.

Re: switching to sky

GD1 — Thu, 24 Apr 2025 18:49:21 GMT

@Ranj10 Sky can only switch your broadband using the One Touch Switch, when you ordered with Sky did you tell them who you were transferring from? If so it's unlikely they would not have used OTS.

However it should be noted any TV service you have with VM isn't part of that and you woukld need to cancel that part yourself with them.

Re: switching to sky

caesarome — Thu, 24 Apr 2025 18:49:24 GMT

@Ranj10

Is this for Broadband only or also TV and have you placed your order with Sky and have been given an activation date ?

Re: switching to sky

PandJ2020 — Thu, 24 Apr 2025 18:49:43 GMT

They can only do that for broadband and not TV services...

If it's broadband you'll have to call Sky to see why it hasn't been done.