topic Re: Returned Sky Q box in Account & Billing

Returned Sky Q box

Zubeida — Wed, 23 Apr 2025 21:31:12 GMT

I returned Sky Q box on 10 th April n tracking system showing it has been delivered to NCD hub on 14 th April ..I had email to ask for return equipment otherwise I will b charged with £117 ..I am panicked coz this email I had twice .how to show proof of delivery to sky ..lately I'm not happy with sky services .

Re: Returned sky Q equipment

Laing1 — Wed, 23 Apr 2025 16:02:01 GMT

@Zubeida wrote:

I have same situation I don't know what to do

@Zubeida do you still have proof of posting ?

Re: Returned Sky Q box

caesarome — Wed, 23 Apr 2025 21:39:34 GMT

@Zubeida

We can arrange some help for you via here if you can confirm that you do have the proof of posting receipt ?

Re: Returned Equipment

Disgruntled10 — Thu, 24 Apr 2025 07:24:19 GMT

I am having the same problem, sent equipment back in Feb, have Royal Mail number but each month getting texts to say, I havent returned, each month calling to talk to someone who says it is a mistake they willl amke a note and I will not be charged, then it happens again with the bill next month having the charge on there. Sky needs to sort this, I dont jhave time to call Sky constantly and go throught the same coversation again and again! Seems lije a way for Sky to get more money off their customers!

Re: Returned Sky Q box

Disgruntled10 — Thu, 24 Apr 2025 07:27:50 GMT

Having same problem, seems to be a way for SKy to try to get more money from customers! I call htem constantly and they say ok Ill ensure taken off accountand thena few weeks later same again! I sent the quipment back in Feb!

Re: Returned Sky Q box

caesarome — Thu, 24 Apr 2025 08:49:46 GMT

Same question as above @Disgruntled10 , have you got the receipt from when you returned it or the thanks email from Sky ?

Re: Returned Sky Q box

Zubeida — Thu, 24 Apr 2025 14:34:27 GMT

Yes I have proof of delivery

Re: Returned Sky Q box

caesarome — Thu, 24 Apr 2025 14:59:52 GMT

@Zubeida

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Returned Sky Q box

Lisa-P1987 — Thu, 24 Apr 2025 15:13:09 GMT

Thanks for escalating this. We’ve sent Zubeida an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Returned Sky Q box

GD1 — Thu, 24 Apr 2025 15:18:46 GMT

@Zubeida You other post you added to another thread regading the same issue has been removed to prevent duplication of replies and escalation.