topic Re: Being charged by Sky in Account & Billing

Being charged by Sky

Darren121 — Wed, 23 Apr 2025 15:34:02 GMT

I left sky in 2024 and cancelled account and still being charged 7 months later. Unable to speak to someone

can you please refund the money

Re: Being charged by Sky

caesarome — Wed, 23 Apr 2025 15:37:06 GMT

As this is a customer support forum we can't refund anything.

When you cancelled did you get email confirmation of your cancellation request, if not you will need to call Sky to speak to them about this and when you do stay on the line and remain silent when asked anything by the bot.

Re: Being charged by Sky

Mark39 — Wed, 23 Apr 2025 15:38:10 GMT

As we're a customer Community, nobody here can do that. Given that it's 7 months later, have you not spoken to Sky about it already?

Re: Being charged by Sky

peter-marlow+1966 — Wed, 23 Apr 2025 17:27:02 GMT

Strange that you have aloud this to go on for seven months and you have not called sky about this, you must have been checking your bank account to notice this and that you have let it carry on have you checked that you can not use any from sky that you say you cancelled 7 months ago ?

Re: Being charged by Sky

peter-marlow+1966 — Wed, 23 Apr 2025 17:29:55 GMT

Did you give the minimum notice , did you get a confirmation email saying that your subscription would end on a set date ?

Re: Being charged by Sky

peter-marlow+1966 — Wed, 23 Apr 2025 17:35:11 GMT

Why did you not. close the direct debit to sky, they would have sent you a cheque by ? Would take a bit longer, if not refunds back by way of your bank by the way you paid your account take about six weeks so it would have been paid by now

Re: Being charged by Sky

peter-marlow+1966 — Wed, 23 Apr 2025 18:55:00 GMT

Also have you returned any sky equipment, to do with the subscription that you say that you have cancelled eg sky q box, sky mini hub, sky router as you would have been asked to return your sky equipment, and they would have sent you return package and a returns label or two

Re: Being charged by Sky

MarkGoldsmith — Thu, 24 Apr 2025 08:35:01 GMT

@peter-marlow+1966 wrote:
Why did you not. close the direct debit to sky, they would have sent you a cheque by ? Would take a bit longer, if not refunds back by way of your bank by the way you paid your account take about six weeks so it would have been paid by now

@peter-marlow+1966 that scenario may have made things worse if the cancellation wasn't completed correctly, as not having the payment details would have led to the debt being passed over to a debt collection agency and the missed-payments affecting credit scores.

In a situation like this is surely always better to at least be in a position where Sky will refund the money ( thats if the customer followed the correct cancellation procedure), rather than having the negative affect of missed payments.

Re: Being charged by Sky

Darren121 — Thu, 24 Apr 2025 11:11:18 GMT

Thanks for the info.

in response rarely check bank statements so only checked 6 months to find that there was several months of sky direct debits going out.

I spoke with Sky yesterday, (who are blaming Virgin (the new supplier) saying they didn't inform them I left. (When signed up with Virgin they confirmed they would do all the transferring over and just needed to sign up) - in hindsight should have checked!

They are saying Virgin only informed them of the internet and not the TV package deals.

i posted the router and sky box back in the pre paid package box last October. Sky are now asking me for evidence that the router and tv box were both in there and to provide photo evidence. They clearly were as moved house but wouldn't have throught to take pictures of inside of boxes prior to sending but supoose it's a life lesson now!.

Re: Being charged by Sky

PandJ2020 — Thu, 24 Apr 2025 11:14:50 GMT

@Darren121 wrote:
They are saying Virgin only informed them of the internet and not the TV package deals.

Other providers can only transfer broadband services.

I find it disingenuous to state otherwise... The customer always has to cancel TV services as other providers cannot do it currently.

Re: Being charged by Sky

caesarome — Thu, 24 Apr 2025 11:27:10 GMT

@Darren121 wrote:
They are saying Virgin only informed them of the internet and not the TV package deals.

The switching service only works with Broadband/Talk and not with the TV as it is up to you to cancel this yourself by giving the required notice.

Re: Being charged by Sky

PandJ2020 — Thu, 24 Apr 2025 11:21:26 GMT

@Darren121 wrote:
When signed up with Virgin they confirmed they would do all the transferring over and just needed to sign up - in hindsight should have checked!

...then your complaint is with VM if they actually stated something they cannot do.