topic Problems sky q box and customer service in Account & Billing

Problems sky q box and customer service

ML886 — Thu, 24 Apr 2025 10:23:42 GMT

I have had a problem with my sky q box which was subsequently replaced with a new box. However the new box was faulty and I have rang sky 3 times to see what is happening, each time I have been told a new box would be sent out. It still hasn't been.
I also cannot get into my MySky account as it says invalid postcode (this has always worked before).
I would like someone to rectify this as we have now been without tv for a fortnight and we are not pleased.

Re: Problems sky q box and customer service

Tom-W19 — Thu, 24 Apr 2025 11:37:28 GMT

Hi @ML886

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147