topic Credit refund after closed account in Account & Billing

Credit refund after closed account

nir — Thu, 24 Apr 2025 07:51:55 GMT

Two months ago I cancelled my Sky broadband and I still have pending credit in my sky account. that was paid using direct debit.

What are the steps I need to follow in order to transfer this credit back to my bank account?

Thank you very much in advance.

Re: Credit refund after closed account

caesarome — Thu, 24 Apr 2025 08:46:17 GMT

@nir

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund after closed account

Addie15 — Thu, 24 Apr 2025 10:12:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @nir.

Re: Credit refund after closed account

Addie15 — Thu, 24 Apr 2025 10:47:55 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.