Payments

Nirvana96 — Thu, 24 Apr 2025 07:16:44 GMT

I have been off sick this month at work , is it possible to keep my sky on and pay both bills next month?

Re: Payments

GD1 — Thu, 24 Apr 2025 07:23:14 GMT

@Nirvana96 You're not contacting Sy customer services, Sky don't normally allow rolling over of payments to the next month, if you pay by direct debit and it fails twice services will be restricted, Sky customer service staff would not be able to override this process for you.

Re: Payments

Daniel0210 — Thu, 24 Apr 2025 09:10:28 GMT

@Nirvana96
The following process applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

topic Re: Payments in Account & Billing

Payments

Re: Payments

Re: Payments