topic Re: Refund after leaving Sky in Account & Billing

Refund after leaving Sky

David493 — Tue, 22 Apr 2025 17:55:10 GMT

I left Sky over a month ago & balance £43.50 hasn't been refunded by Sky.
On chat service is, honestly, useless, with agents unable to help and won't offer a straight answer.

Does anyone from Sky Customer Services monitor these chats or is their a direct email address to contact?

Re: Refund after leaving Sky

Daniel0210 — Tue, 22 Apr 2025 17:57:43 GMT

@David493

Sky don't use email for most communication.

Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Refund after leaving Sky

caesarome — Tue, 22 Apr 2025 18:53:14 GMT

@David493 wrote:

I left Sky over a month ago & balance £43.50 hasn't been refunded by Sky.

@David493

Is there a credit on your account for this amount ?

Re: Refund after leaving Sky

David493 — Tue, 22 Apr 2025 19:05:42 GMT

Hi @caesarome , there is
Been no comms from Sky confirm how / when they will repay this

Re: Refund after leaving Sky

Daniel0210 — Tue, 22 Apr 2025 19:07:08 GMT

@David493
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund after leaving Sky

Tom-W19 — Wed, 23 Apr 2025 07:33:04 GMT

Thanks for escalating. We've sent an invite to @David493.