topic Re: Talk to advisor in Account & Billing

Re: Talk to advisor

Burnss2 — Tue, 22 Apr 2025 11:38:43 GMT

I have just received notification to cancel my sky glass request and sky.... not sure why? Tried calling no luck can someone please call me?

Re: Talk to advisor

Daniel0210 — Tue, 22 Apr 2025 11:42:35 GMT

@Burnss2
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

No one will call you as a result of your post. No one will know who you are as any Sky account isn't linked to your Community log-in name. You'll need to initiate contact so what's happening when you call Sky?

Re: Talk to advisor

Mark39 — Tue, 22 Apr 2025 12:20:33 GMT

@Burnss2 wrote:

I have just received notification to cancel my sky glass request and sky.... not sure why? Tried calling no luck can someone please call me?

Have you just ordered? It's most likely because you've failed the second, more detailed credit check. As @Daniel0210 posted you'll need to call Sky.