topic Re: Upgrade offer from Sky+HD to SkyQ with multiscreen ROI in Account & Billing

Upgrade offer from Sky+HD to SkyQ with multiscreen ROI

TronFan — Mon, 21 Apr 2025 21:06:08 GMT

I am a current Sky+HD customer. In my account I see an offer to upgrade to SkyQ for 155 euro or for free if I choose SkyQ with multiscreen. If I add this offer along with 1 sky mini box to my basket it gives me my current cost and new cost. However the current and future cost is the same. Is there no charge for multiscreen? It does not tell me if this free multiscreen is only for a limited time or if there will be a charge later. Why offer this without any explanation. Still have to ring for information. Anyone else get this free offer?

Re: Upgrade offer from Sky+HD to SkyQ with multiscreen ROI

caesarome — Mon, 21 Apr 2025 21:12:53 GMT

@TronFan wrote:

If I add this offer along with 1 sky mini box to my basket it gives me my current cost and new cost. However the current and future cost is the same. Is there no charge for multiscreen?

It might be that there is an offer on mutiscreen for 6/12/18/24 months but it is impossible for anyone here to say for sure so I take it this isn't covered in the small print anywhere.

Re: Upgrade offer from Sky+HD to SkyQ with multiscreen ROI

TronFan — Mon, 21 Apr 2025 23:07:41 GMT

Hi, no I could not find anything in the small print about this offer. The small print says multiscreen is 20 euro a month. However my cost stays the same when I add the offer. Why would anyone even upgrade this way without information on possible future plan costs? I will just have to call sky and ask. It just looks too easy to get caught out doing it though my account. Thanks for your response.

Re: Upgrade offer from Sky+HD to SkyQ with multiscreen ROI

TimmyBGood — Tue, 22 Apr 2025 06:38:39 GMT

@TronFan

For information, historically the 'free' VIP upgrade to Q included mandatory Multiscreen and consequently charged an additional monthly fee.