topic Re: Return Sky Equipment in Account & Billing

Return Sky Equipment

Hamish-90 — Mon, 21 Apr 2025 19:41:03 GMT

I have received a text that nforming me that prepaid packaging has been sent to enable me to return sky equipment and avoid. Being charged
Have never requested this, however, I have just renewed my contract.
Can anyone at Sky help??

Re: Return Sky Equipment

Daniel0210 — Mon, 21 Apr 2025 19:45:42 GMT

@Hamish-90

Did you initially indicate a wish to cancel your subscription before renewing? This may have started an automatic process to get equipment returned.

Re: Return Sky Equipment

Hamish-90 — Mon, 21 Apr 2025 19:52:03 GMT

No. I spoke to accounts last week and renewed my contract for 2 years. I have a feeling that in cancelling my old contract, it has automatically generated this response.

Re: Return Sky Equipment

caesarome — Mon, 21 Apr 2025 21:02:08 GMT

@Hamish-90

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Return Sky Equipment

Hamish-90 — Mon, 21 Apr 2025 21:07:27 GMT

Thank you for you help.

Re: Return Sky Equipment

Hamish-90 — Mon, 21 Apr 2025 21:08:41 GMT

Thank you for your help.

Re: Return Sky Equipment

Tom-W19 — Tue, 22 Apr 2025 07:28:07 GMT

Thanks for escalating. We've sent an invite to @Hamish-90.

Re: Return Sky Equipment

Sfmr25 — Tue, 22 Apr 2025 07:29:18 GMT

I have had a similar issue.
I spoke to 3 different people who assured me that it didn't need returning due to renewed contract error, I was assured that sky had now sorted this without any further notifications however I have now today had a charge £50+ (for something I've been told not to bother returning/would not hear any more about this issue )

Not happy

Re: Return Sky Equipment

Tom-W19 — Tue, 22 Apr 2025 07:44:07 GMT

Hi there

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Return Sky Equipment

Hamish-90 — Tue, 22 Apr 2025 10:58:53 GMT

Hi, I'm sorry to hear that you have had problems with this.

Through the 'Sky Community', I was put in touch with a Sky expert. We exchanged messages, and the issue was resolved within 15 minutes. As I expected, the text message to return the equipment was auto-generated due to a contract change. Sky has confirmed in writing that no further action is necessary and to ignore this and future messages.

I hope you are able to resolve the issue.