topic Re: I canceled sky and am in credit, how do I get the refund? in Account & Billing

I canceled sky and am in credit, how do I get the refund?

Howeynufc — Mon, 21 Apr 2025 06:00:55 GMT

Hi all,

I cancelled sky a couple of months ago and my final bill said I was in £33 credit, how do I get this back? Does it come back automatically on what would have been my next bill payment date?

Re: I canceled sky and am in credit, how do I get the refund?

Daniel0210 — Mon, 21 Apr 2025 06:15:44 GMT

@Howeynufc
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: I canceled sky and am in credit, how do I get the refund?

sanddancer — Mon, 21 Apr 2025 08:43:16 GMT

I am in same boat. I

left sky in January and received text message on 19 February stating cancellation of services now comleted and

that a refund had been applied to my sky account. To date no refund been received my direct debit for sky is still open.

Re: I canceled sky and am in credit, how do I get the refund?

GD1 — Mon, 21 Apr 2025 09:22:50 GMT

@sanddancer If you would like to we can escalate your post to the messaging team who can help with your refund.

Re: I canceled sky and am in credit, how do I get the refund?

sanddancer — Mon, 21 Apr 2025 10:29:26 GMT

Yes can you please do that thanks.

Re: I canceled sky and am in credit, how do I get the refund?

GD1 — Mon, 21 Apr 2025 10:31:57 GMT

@sanddancer To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: I canceled sky and am in credit, how do I get the refund?

Tom-W19 — Mon, 21 Apr 2025 10:35:07 GMT

Thanks for escalating. We've sent an invite to @sanddancer.

Re: I canceled sky and am in credit, how do I get the refund?

sanddancer — Mon, 21 Apr 2025 11:01:02 GMT

I can't find the invite Tom. no email or blue bubble received.

Re: I canceled sky and am in credit, how do I get the refund?

sanddancer — Mon, 21 Apr 2025 11:28:09 GMT

Invite received and problem hopefully now resolved. thanks for your help guys,

Re: I canceled sky and am in credit, how do I get the refund?

Howeynufc — Tue, 22 Apr 2025 08:09:59 GMT

I think if they will automatically refund the money it should be ok, it just not clear anywhere on the account or in the billing section!

Re: I canceled sky and am in credit, how do I get the refund?

Daniel0210 — Tue, 22 Apr 2025 09:29:17 GMT

@Howeynufc

Post on this thread again if it doesn't materialise.

Re: I canceled sky and am in credit, how do I get the refund?

Howeynufc — Mon, 02 Jun 2025 06:14:39 GMT

Yes I still didn't get a refund, I'm not sure how to start it. My last bill said I was £33.29

Re: I canceled sky and am in credit, how do I get the refund?

Daniel0210 — Mon, 02 Jun 2025 06:43:32 GMT

@Howeynufc

Is the amount still showing as a credit on your Sky account and is the payment method still active?

Re: I canceled sky and am in credit, how do I get the refund?

Howeynufc — Mon, 02 Jun 2025 06:45:32 GMT

The payment method is still active however I have no broadband or tv services anymore. I don't have an active balance, all it says was my last bill was -33.29... however I never received that and it says it will go off my next bill. However I won't have a next bill

Re: I canceled sky and am in credit, how do I get the refund?

Daniel0210 — Mon, 02 Jun 2025 06:49:50 GMT

@Howeynufc
To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I canceled sky and am in credit, how do I get the refund?

Howeynufc — Mon, 02 Jun 2025 06:51:18 GMT

Great thank you! I have had chats with sky but I can never seem to get the right department!

Re: I canceled sky and am in credit, how do I get the refund?

Addie15 — Mon, 02 Jun 2025 07:35:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Howeynufc.

Re: I canceled sky and am in credit, how do I get the refund?

Addie15 — Mon, 02 Jun 2025 08:08:44 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: I canceled sky and am in credit, how do I get the refund?

JaySky73 — Mon, 18 Aug 2025 10:51:23 GMT

Hi. I have the same issue. My Sky contract was cancelled in June (internet ended 16th June & Sky TV ended 3rd July) yet I've had a credit sitting on my Sky Account ever since with the note "Credit goes towards paying your next bill(s)" but obviously that won't happen as will no longer get Sky bills as have no further services with them.

Frustrating that they're quick to take money but slow when it comes to paying back credit! My payment method is still active so there should be no problem refunding my credit which would help with paying other biils. Therefore, if this could be escalated to Sky please it would be much appreciated.

Re: I canceled sky and am in credit, how do I get the refund?

Daniel0210 — Mon, 18 Aug 2025 11:04:31 GMT

@JaySky73
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and should be available again during this coming week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later this week and we may be able to help you further.