topic Re: Broadband in Account & Billing

Broadband

Ronnienicky1 — Sun, 20 Apr 2025 16:57:42 GMT

My husband was on the name for sky he has left and the broadband and tv is about to be disconnected. I want to take sky broadband over can I just take over the account or will I need to have a new hub etc

Re: Broadband

GD1 — Sun, 20 Apr 2025 17:02:30 GMT

@Ronnienicky1 Sky don't allow transfer of ownership of accounts.

Re: Broadband

Daniel0210 — Sun, 20 Apr 2025 17:03:19 GMT

@Ronnienicky1

If he's cancelled he'll need to return the loaned equipment then you'll be able to apply in your own right.

Re: Broadband

Mark39 — Sun, 20 Apr 2025 17:44:38 GMT

@Ronnienicky1 do be aware that Openreach take around 2 weeks to provision a new broadband service, so you'll be without a service for that time. Note also that you'll have Internet calls so your phone will need to be plugged into your Hub once it has been activated.

Re: Broadband

Ronnienicky1 — Tue, 22 Apr 2025 13:37:23 GMT

Want to start new broadband with sky but no available enginner until 19th may can't wait that long

Re: Broadband

Daniel0210 — Tue, 22 Apr 2025 13:38:35 GMT

@Ronnienicky1

That will have been the earliest possible date in your area.