topic Advert says monthly charge £15; I pay £51 for basic in Account & Billing

Advert says monthly charge £15; I pay £51 for basic

Terry+PInnell — Sun, 20 Apr 2025 09:38:50 GMT

Advert in today's Sunday Times is offering new customers monthly charge of £15. We are paying £51 for basic contract! Have we been taken for granted?

Re: Advert says monthly charge £15; I pay £51 for basic

Mark39 — Sun, 20 Apr 2025 09:40:34 GMT

No. I haven't seen the ad but almost certainly it shows the price for a new subscriber.

Re: Advert says monthly charge £15; I pay £51 for basic

Daniel0210 — Sun, 20 Apr 2025 09:42:06 GMT

@Terry+PInnell

Better discounts are offered to new customers as an incentive for them to join. You probably benefited from one back in the day.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position and be able to return to Sky as a new customer.

Re: Advert says monthly charge £15; I pay £51 for basic

PandJ2020 — Sun, 20 Apr 2025 10:00:55 GMT

@Terry+PInnell wrote:
Advert in today's Sunday Times is offering new customers monthly charge of £15.

That is a deal to attract new customers and is a limited package for streaming products only.

We are paying £51 for basic contract! Have we been taken for granted?

Are you 'out of contract'?

Re: Advert says monthly charge £15; I pay £51 for basic

TimmyBGood — Sun, 20 Apr 2025 11:30:39 GMT

@Terry+PInnell

£15 per month is typically Sky Essential TV (with no add-ons) delivered over the internet to a Stream puck. That's a very different product to any previous satellite service and has significantly lower cost for Sky to provide because there's no dish installation, ongoing maintenance or satellite data transit fees involved, plus a drastically reduced channel lineup: essentially Sky Atlantic plus the free-to-air ones.

Re: Advert says monthly charge £15; I pay £51 for basic

Terry+PInnell — Wed, 23 Apr 2025 09:58:35 GMT

"Are you 'out of contract'?"

Thanks, yes, and looks like I may have been for 15 years. Don't believe I received any reminder then or ever since.

Re: Advert says monthly charge £15; I pay £51 for basic

Mark39 — Wed, 23 Apr 2025 10:02:39 GMT

Sky don't send reminders. They tell you how long your contract is for when you agree one so that you can make a note of the expiry date and then seek a new deal.

Re: Advert says monthly charge £15; I pay £51 for basic

Terry+PInnell — Wed, 23 Apr 2025 10:04:21 GMT

Thanks. After an hour or so (including finding an approriate phone number, as I see this community does not/is not allowed to give such important info), that does indeed apear to be the status. I've switched to the apparent modern equivalent, SKY Signature, for a disappointingly small reduction.

Re: Advert says monthly charge £15; I pay £51 for basic

Terry+PInnell — Wed, 23 Apr 2025 10:06:53 GMT

Thanks, understood. Please also see my other replies.

Re: Advert says monthly charge £15; I pay £51 for basic

Terry+PInnell — Wed, 23 Apr 2025 10:08:37 GMT

"...almost certainly it shows the price for a new subscriber."

Yes, as I mentioned!

Re: Advert says monthly charge £15; I pay £51 for basic

Daniel0210 — Wed, 23 Apr 2025 13:49:30 GMT

@Terry+PInnell wrote:

(including finding an approriate phone number, as I see this community does not/is not allowed to give such important info),

@Terry+PInnell

In the future >

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

As you've spotted, the posting of full phone numbers isn’t permitted on the forum.