topic Re: To chancel my dierecdebit in Account & Billing

To chancel my dierecdebit

Almee+Allen-king — Fri, 18 Apr 2025 14:08:44 GMT

To cancel my direct debit with sky becuse there are taking money out of my account

Re: To chancel my dierecdebit

SKY1992bf — Fri, 18 Apr 2025 14:13:42 GMT

@Almee+Allen-king what's the full story here because if you have a contract with sky they are entitled to take subscription payments, cancelling the dd won't achieve anything

so why do you say that sky are taking money

Re: To chancel my dierecdebit

Almee+Allen-king — Fri, 18 Apr 2025 14:15:40 GMT

Yeas there are takeing money out

Re: To chancel my dierecdebit

Daniel0210 — Fri, 18 Apr 2025 14:17:18 GMT

@Almee+Allen-king

You need to explain why you think you shouldn't be charged?

Re: To chancel my dierecdebit

Almee+Allen-king — Fri, 18 Apr 2025 14:19:15 GMT

It is saying that am in credit with sky for some reson

Re: To chancel my dierecdebit

GD1 — Fri, 18 Apr 2025 14:20:30 GMT

@Almee+Allen-king Perhap if you could explain whay you think they shouldn't be? We can't advise based in the limited info, there must be more to this than your telling the community.

Re: To chancel my dierecdebit

Daniel0210 — Fri, 18 Apr 2025 14:21:13 GMT

@Almee+Allen-king

Please explain from the beginning.

Why do you have a credit on your account?

Re: To chancel my dierecdebit

Mark39 — Fri, 18 Apr 2025 14:21:19 GMT

@Almee+Allen-king wrote:

Yeas there are takeing money out

That's what a direct debit is designed for...

Re: To chancel my dierecdebit

Almee+Allen-king — Fri, 18 Apr 2025 14:26:53 GMT

Becuse am not with sky anymore am with BT brodband becuse sky were charge me to much for my bordband and am in credit with sky and I can't cancel my dierect debit with sky online for somreson do you know how to come out of a contract with sky bordband or not

Re: To chancel my dierecdebit

Almee+Allen-king — Fri, 18 Apr 2025 14:30:00 GMT

I don't know why am in credit with sky

Re: To chancel my dierecdebit

Mark39 — Fri, 18 Apr 2025 14:38:00 GMT

@Almee+Allen-king this is all a bit contradictory for us to understand properly.

In principle, if you've switched to BT, and BT have carried out the switch correctly, they will have instructed Sky to cancel your broadband contract with them. Because you're billed in advance by Sky, you may have paid beyond the date your service with Sky actually ended. That will result in a refund which will show as a credit on your Sky account.

If you have no further services with Sky (such as Sky TV) the credit will be returned to your bank via the direct debit, normally within 6 weeks. If you cancel your direct debit, that can't happen and you'll need to request a cheque from Sky which will take much longer.

Re: To chancel my dierecdebit

Chodley — Fri, 18 Apr 2025 15:20:58 GMT

call Sky. They will have to correct their system to stop taking DDs and refund you.