topic Re: unable to log in past Post Code in Account & Billing

unable to log in past Post Code

Billy3c — Fri, 18 Apr 2025 12:17:27 GMT

I am trying to log into the My Sky app to view my Father account entering his details , when it asks for the postcode, it states "An error occurred, please check the details or try again later".

The same thing occurs when trying to access My Sky online. The postcode is correct.

It has works but know I have added an order I cannot access the account.

Thanks in advice

Billy3c

Re: unable to log in past Post Code

caesarome — Fri, 18 Apr 2025 12:18:36 GMT

@Billy3c

Have you tried entering the postcode in upper case lettering ?

Re: unable to log in past Post Code

Lou951 — Tue, 25 Nov 2025 13:36:12 GMT

I am now having this issue. Did you find any way to resolve it?