topic Re: Random bill 5 months after account closure in Account & Billing

Random bill 5 months after account closure

EVNZ — Fri, 18 Apr 2025 09:18:05 GMT

Sky have deducted a random bill from my account 5 months after I switched broadband supplier - I can't see the bill or details on my old sky account login - what should I do next?

Re: Random bill 5 months after account closure

Mark39 — Fri, 18 Apr 2025 09:23:50 GMT

A bill that long after you closed your account could be in relation to Sky equipment you haven't returned.

Not sure why you can't see your bill online - it should still be accessible - but as you can't you may need to call to establish what it's about.

Re: Random bill 5 months after account closure

Daniel0210 — Fri, 18 Apr 2025 09:24:18 GMT

@EVNZ

How much is it for? Could it be for non returned equipment such as a Sky hub?

Re: Random bill 5 months after account closure

EVNZ — Fri, 18 Apr 2025 09:29:44 GMT

I thought that might be the case (though Sky have given me no details or notice thereof) and I do indeed still have the box but I checked back on the emai which states "...but don't worry we'll send you packaging so you can easily return equipment once the switch is complete", I had therefore anticipated further communication (as stated). Now I am no longer a customer - what is the protocol for sorting this?

Re: Random bill 5 months after account closure

EVNZ — Fri, 18 Apr 2025 09:30:53 GMT

Thanks, It's £46.45 - see further detaiul below...

Re: Random bill 5 months after account closure

Daniel0210 — Fri, 18 Apr 2025 09:32:07 GMT

@EVNZ
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services. We obviously can't see you bills.

Re: Random bill 5 months after account closure

EVNZ — Fri, 18 Apr 2025 09:34:10 GMT

Understood, thanks for your help, just getting to establish the process

Re: Random bill 5 months after account closure

caesarome — Fri, 18 Apr 2025 09:34:48 GMT

@EVNZ wrote:

Thanks, It's £46.45 - see further detaiul below...

There is a good chance that is a non return charge as while Sky should have sent you the packaging it should have been returned by now.

Re: Random bill 5 months after account closure

Mark39 — Fri, 18 Apr 2025 09:34:57 GMT

@EVNZ wrote:

I thought that might be the case (though Sky have given me no details or notice thereof) and I do indeed still have the box but I checked back on the emai which states "...but don't worry we'll send you packaging so you can easily return equipment once the switch is complete", I had therefore anticipated further communication (as stated). Now I am no longer a customer - what is the protocol for sorting this?

Return the equipment (you can use your own packaging as explained here) and obtain proof of postage. We'll then be able to put you in touch with Sky's messaging team who will be able to refund the payment.

https://www.sky.com/help/articles/return-tv-broadband

Re: Random bill 5 months after account closure

EVNZ — Fri, 18 Apr 2025 09:37:11 GMT

Thanks all, will follow your advice