Refund

Demi03 — Thu, 17 Apr 2025 18:57:05 GMT

Hello, you have taken two payments from me, one I believe on the 9th April a total of £81 , and you have taken another one from me today

Re: Refund

Daniel0210 — Thu, 17 Apr 2025 18:58:19 GMT

@Demi03

Not us. If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

Hav3 you made an unnecessary manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Refund

caesarome — Thu, 17 Apr 2025 19:01:31 GMT

@Demi03

Are you new to Sky, if not what services do you have ?

topic Refund in Account & Billing

Refund

Re: Refund

Re: Refund