topic Re: GDPR BREACH. in Account & Billing

Domestic & General Query

The+Necromancer — Mon, 24 Jun 2024 10:59:10 GMT

Thanks for passing my details on to Domestic & General.
They called me multiple times whilst on holiday in Greece but I could not make out what they were saying.
Upon my return another call came in and they claimed to be Sky.
"Sky" wanted me to insure my Sky Q box against breakdown.
I asked "Sky" if they had my correct address and they correctly read it back to me.
I then informed "Sky" that the Sky Q box belonged to them and they were obliged to replace it within 24 hours if it malfunctioned (Removed).
I then asked if they were really Sky to which he told me that they were the insurance company Domestic & General.
So thank you very much "Real Sky" for passing my personal details on to a third party that was not entitled to that information (Removed)

Moderator note: Removed unfounded allegations

Re: GDPR BREACH.

Daniel0210 — Mon, 24 Jun 2024 11:30:04 GMT

@The+Necromancer
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Sky Protect is run by Domestic and General Insurance but is endorsed by Sky. Unfortunately D & G have been known to announce themselves as Sky on outgoing calls which I agree is a bit naughty.

@The+Necromancer wrote:

I then informed "Sky" that the Sky Q box belonged to them and they were obliged to replace it within 24 hours if it malfunctioned

On the above point there is no obligation for Sky to replace a faulty box within 24 hours.

There has been no fraud or attempt and you're quite right to decline the invitation of cover if that's what you want to do.

Re: Domestic & General Query

TimmyBGood — Mon, 24 Jun 2024 11:28:19 GMT

@The+Necromancer wrote:

So thank you very much "Real Sky" for passing my personal details on to a third party that was not entitled to that information

"When you purchase Sky’s products and services, we share your contact information with Domestic & General (Domestic & General Insurance PLC and Domestic & General Services Limited) to enable them to contact you to ensure you are satisfied with your service experience and to let you know about the warranties that apply to your Sky equipment and the options for extended cover. "

https://www.sky.com/help/articles/privacy-hub-privacy

Re: GDPR BREACH.

JdBg — Thu, 17 Apr 2025 16:22:44 GMT

They announce that they are calling "on behalf of" sky which they are. They're not calling from sky but on behalf of.

Re: GDPR BREACH.

TimmyBGood — Thu, 17 Apr 2025 17:15:31 GMT

@JdBg wrote:

They announce that they are calling "on behalf of" sky which they are.

I suspect that depends on the particular agent making the call, and whether or not they stick to a script.

Re: Domestic & General Query

twilight+princess — Fri, 18 Apr 2025 19:09:08 GMT

D&G do offer a Sky insurance which protects the dish & cabling as well as offering a quicker engineer's appointment but there's also Sky assurance which is a scam piggybacking on the Sky name which is not connected to Sky in any way. If pushed they will admit this but usually aren't forthcoming with the information. Sky assurance claim to offer insurance on sky products & devices like TVs.