topic Re: Double payment in Account & Billing

Double payment

Brogan1998 — Thu, 17 Apr 2025 10:00:31 GMT

My bill statement is saying I've been charged twice?

Re: Double payment

Daniel0210 — Thu, 17 Apr 2025 10:01:44 GMT

@Brogan1998

Are you a very new customer? Have you checked the dates on both those bills?

Re: Double payment

Brogan1998 — Thu, 17 Apr 2025 11:18:25 GMT

No. Been with Sky about 5 years now. Says one was taken on the 6th April and the 9th...

Re: Double payment

Daniel0210 — Thu, 17 Apr 2025 11:21:27 GMT

@Brogan1998

How do you normally pay? Have you made an unnecessary manual payment?

Re: Double payment

Brogan1998 — Thu, 17 Apr 2025 12:46:41 GMT

Nope my bill gets taken by direct debit so I don't have to worry about forgetting it

Re: Double payment

Daniel0210 — Thu, 17 Apr 2025 12:51:48 GMT

@Brogan1998 wrote:

Says one was taken on the 6th April and the 9th...

@Brogan1998

It might help if you post images of both bills including the dates they cover. Make sure to block out all personal information such as name and the account number.

Edit: The 6th of April was a Sunday. Sky don't process payments at weekends and bank holidays.