topic Re: Bill Credit in Account & Billing

Bill Credit

St45 — Wed, 16 Apr 2025 18:34:13 GMT

I have a credit sitting in my account from when I was a broadband customer. However, I'm no longer with Sky for my internet and so have no future bills for this to be refunded against. How do I get the credit paid out to me?

Re: Bill Credit

caesarome — Wed, 16 Apr 2025 18:42:25 GMT

Is your payment method still in place ?

Re: Bill Credit

Daniel0210 — Wed, 16 Apr 2025 18:42:56 GMT

@St45
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

Re: Bill Credit

St45 — Wed, 16 Apr 2025 18:44:53 GMT

Yes, my payment method is still active/in place. I was expecting it to be refunded to me but it's nearly been 2 months now since I cancelled.

Re: Bill Credit

caesarome — Wed, 16 Apr 2025 18:46:02 GMT

@St45

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Bill Credit

Addie15 — Thu, 17 Apr 2025 10:01:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @St45.

Re: Bill Credit

Addie15 — Thu, 17 Apr 2025 10:30:36 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.