topic Re: Royal Mail generated label not working in Account & Billing

Royal Mail generated label not working

Viks0411 — Sun, 13 Apr 2025 05:39:22 GMT

I called to cancel my sky tv, and they sent the returns packaging but it seems to have gotten lost, so I was told to try the royal mail label generator, however after putting all of the details in when I press the button nothing happens?

Has this happened to anyone else or do I need to call to get this rectified?

Re: Royal Mail generated label not working

Daniel0210 — Sun, 13 Apr 2025 05:42:17 GMT

@Viks0411

Was this the link you were advised to use?
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely.

Re: Royal Mail generated label not working

caesarome — Sun, 13 Apr 2025 08:45:49 GMT

@Viks0411

Have you tried using a different web browser ?

Re: Royal Mail generated label not working

Viks0411 — Sun, 13 Apr 2025 18:52:28 GMT

Yes, this is the link they sent me to get it generated but it doesn't work, either on my phone or my laptop unfortunately

Re: Royal Mail generated label not working

Viks0411 — Sun, 13 Apr 2025 18:53:56 GMT

Hi yes, I have used both my laptop and my phone, although both use Google.

What would you advise browser wise?

Re: Royal Mail generated label not working

caesarome — Sun, 13 Apr 2025 19:08:32 GMT

@Viks0411 wrote:

What would you advise browser wise?

As it is not working in multiple devices then I doubt using a different browser will help. On that link can you not use the option to have Royal Mail print the label for you, if this is an option, so select that you don't have a printer.

Re: Royal Mail generated label not working

Viks0411 — Thu, 17 Apr 2025 08:03:19 GMT

Thank you for all your replies, I will try get through post office to print it off for me.

Re: Royal Mail generated label not working

Christoph4 — Mon, 16 Mar 2026 13:59:24 GMT

Was the post office able to resolve this for you? I'm having the same problem.