topic Re: My bill in Account & Billing

My bill

Yoge — Wed, 16 Apr 2025 19:15:58 GMT

I couldn't pay my bill with direct debit

Re: My bill

MightyQuinn — Wed, 16 Apr 2025 19:19:36 GMT

Hi @Yoge I'm afraid that you are only telling other customers.

Re: My bill

PandJ2020 — Wed, 16 Apr 2025 19:21:36 GMT

If the DD failed then they'll reattempt in 10 days before restrictions are applied.

Re: My bill

Daniel0210 — Wed, 16 Apr 2025 19:27:34 GMT

@Yoge

If there were insufficient funds then Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

Re: My bill

caesarome — Wed, 16 Apr 2025 19:27:52 GMT

@PandJ2020 wrote:

If the DD failed then they'll reattempt in 10 days before restrictions are applied.

And during these 10 days you should not make any manual payments as doing so will not Sky from attempting to take it again.