topic Re: Sky id in Account & Billing

Sky id

Jon842 — Wed, 16 Apr 2025 14:09:16 GMT

I need to find my old sky id account

Re: Sky id

caesarome — Wed, 16 Apr 2025 15:14:33 GMT

A way to check which Sky ID's a linked to an account is by clicking the "forgotten username" link when signing in and it will show you all the emails/sky ID's associated with your account.

If this doesn't work you will have to call Sky.

Re: Sky id

Jon842 — Wed, 16 Apr 2025 15:29:14 GMT

Sorry I just tried it and it didn't work. The weird thing is I have emails going back tk the account with the same number. But I do t have the account information back for 2023 tk 2020. I'm really confused now beavausr there 2 direct I'd

Re: Sky id

Tom-W19 — Wed, 16 Apr 2025 15:35:15 GMT

Hi @Jon842

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky id

Jon842 — Wed, 16 Apr 2025 23:04:52 GMT

Hi Tom I've been trying to add my account number off my payments but its not working.

Re: Sky id

Daniel0210 — Thu, 17 Apr 2025 03:24:58 GMT

@Jon842

You need to continue to engage in the chat invite with relevant information. The Messaging Team staff don't work 24/7 and you should receive a reply on the chat after 8am.

Re: Sky id

Jon842 — Thu, 17 Apr 2025 03:32:04 GMT

Hi Daniel

I was o a private chat with Tom. He asked ne to fo through some security checks I tied to fill them out but the box I was typing in kept failing to accept. I tried to carry on messaging in the private chat but nothing don't think they were going through.vso I messaged him on the public chat

Re: Sky id

Daniel0210 — Thu, 17 Apr 2025 03:36:23 GMT

@Jon842

If you're trying to add your account number for example the filters will block such attempts so try putting a dash or something in between them

ie; 1-2-3-4

Re: Sky id

Jon842 — Thu, 17 Apr 2025 03:44:17 GMT

It was in a security box I had tk type it into. But I'll give that ago thank you

Re: Sky id

Jon842 — Thu, 17 Apr 2025 03:47:08 GMT

Tried it but didn't work

Re: Sky id

Daniel0210 — Thu, 17 Apr 2025 03:50:32 GMT

@Jon842

Try again after 8 when the team are back on.

Re: Sky id

Jon842 — Thu, 17 Apr 2025 03:56:14 GMT

Will do. Thank uou

Re: Sky id

Jon842 — Thu, 17 Apr 2025 13:07:00 GMT

Hi Daniel

I've tried again today now it won't connect. Don't know what's going on with it

Re: Sky id

caesarome — Thu, 17 Apr 2025 15:07:23 GMT

@Jon842

More details are required so what do you mean by it will not connect, what are you trying to do ?

Re: Sky id

Jon842 — Thu, 17 Apr 2025 17:02:14 GMT

The private chat is not connecting