topic Still messaged about returning equipment in Account & Billing

Still messaged about returning equipment

SteveDean67 — Wed, 16 Apr 2025 11:45:04 GMT

Equipment has been returned but im still getting messages to return equipment,i have emails thanking me for returning equipment?

Re: Still messaged about returning equipment

peter-marlow+1966 — Wed, 16 Apr 2025 11:52:21 GMT

Do you have proof of postage if so ring sky and give them the information you have about the equipment

Re: Still messaged about returning equipment

GD1 — Wed, 16 Apr 2025 11:53:48 GMT

@SteveDean67 You may not need to call as misadvised by @peter-marlow+1966

If you have proof of postage can you advise when you sent back the equipment?

Re: Still messaged about returning equipment

Daniel0210 — Wed, 16 Apr 2025 12:14:05 GMT

@SteveDean67
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.