topic Credit refund in Account & Billing

Credit refund

Marie+Kelly — Wed, 16 Apr 2025 10:43:18 GMT

I've cancelled my services and now in credit on my account. I can't seem to get through to anyone to find out when the refund will be processed

Re: Credit refund

GD1 — Wed, 16 Apr 2025 10:48:17 GMT

@Marie+Kelly If you've left the direct debit in place refunds can take around 6 weeks, however we can if you wish escalate your post to the messaging team who will be ble to process the refund.

Re: Credit refund

Marie+Kelly — Wed, 16 Apr 2025 11:03:44 GMT

Yes please

Re: Credit refund

Daniel0210 — Wed, 16 Apr 2025 11:17:15 GMT

@Marie+Kelly
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Lisa-P1987 — Wed, 16 Apr 2025 11:38:27 GMT

Thanks for escalating this. We’ve sent Marie+Kelly an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.