topic Re: Chat bot in Account & Billing

Chat bot

SO16 — Wed, 16 Apr 2025 10:01:18 GMT

I object to being directed to the chat bot when it only answers limited questions. Why does it seem to be almost impossible to talk to a human who can help? The chat bot is a complete waste of my time. It only deals with basic issues. I needed to sort a billing problem and the chat bot was absolutely useless. There needs to be an option to actually speak with someone in Customer Service.

Re: Chat bot

GD1 — Wed, 16 Apr 2025 10:04:21 GMT

@SO16 Depending on what the issue is perhaps the community can help?

Re: Chat bot

Daniel0210 — Wed, 16 Apr 2025 10:04:35 GMT

@SO16
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Chat bot

Mark39 — Wed, 16 Apr 2025 10:05:23 GMT

The bot will put you through to an adviser if it decides it can't answer your question. Nobody here can see your bills, of course, but if you tell us the nature of your billing query we'll be able to guide you.