topic Shocking customer service in Account & Billing

Shocking customer service

Kimberly+31 — Wed, 16 Apr 2025 09:02:07 GMT

My sky tv and broadband was set up more than 12 years ago in my partner at the time name. He left quite soon after and I congtinued the payments. I had permission to do everything except cancel sky. Every time my contract was up I neogotiated the new deal. All was fine until I took out sim only mobile with sky. Then I was only able to see my mobile in my sky app. So I thought it was about time I got sky put in to my own name. I was happy with my sky q and broadband deal and wanted to continue, I even though as a new customer sky might even give me a better deal. Sadly, after all these years sky would not allow me to continue with sky q unless I paid considerably more per month. Ther only deal they would offer was sky stream. This is not what I wanted plus the fact it has awful reviews.

As a loyal customer I am so disappointed in sky and really wish I had not continued with sky broadband.

Re: Shocking customer service

GD1 — Wed, 16 Apr 2025 09:16:36 GMT

@Kimberly+31 Your post has been moved from the Accessibility forum as your query is unrelated to Sky's accessibility services.

Also as this is a customer helps customer community there isn't much we can do regarding Sky not offerening a deal you are happy with, your have 2 choices, leave and go elsewhere or accept what has been offered.

In addition if you wish to raise a complaint the community can't deal with these you need to raise it through the correct routes https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Shocking customer service

Mark39 — Wed, 16 Apr 2025 09:12:56 GMT

@Kimberly+31 before doing anything else your ex partner will need to give notice to cancel. Sky don't allow 2 diggerent accounts at the same address. After that, you may be able to sign up online as a new customer and take advantage of a new customer deal.