https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/4961343#M252432 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;<BR />&nbsp;</P> Wed, 16 Apr 2025 07:41:47 GMT Addie15 2025-04-16T07:41:47Z https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/4961271#M252399 It says I have a credit on my account. My bill was taken as usual and also money deducted from the credit. What do I do please Wed, 16 Apr 2025 05:56:35 GMT https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/4961271#M252399 sarahhurkett 2025-04-16T05:56:35Z https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/4961343#M252432 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;<BR />&nbsp;</P> Wed, 16 Apr 2025 07:41:47 GMT https://helpforum.sky.com/t5/Account-Billing/Credit/m-p/4961343#M252432 Addie15 2025-04-16T07:41:47Z