topic Re: Cancel please in Account & Billing

Cancel please

Horizon911 — Tue, 15 Apr 2025 21:42:06 GMT

Hello,

Please cancel my sub to Sky Stream for the following two reasons:

1. The puck continually disconnects from the wifi and it makes watcing live tv impossible. Upon checking the connection speed via Netflix, the puck is only receiving less that 1mb speed. My fire tv stick connected into the same tv is getting 160mb+ over wifi.

2. The recent announced price rises.

Thank you.

Re: Cancel please

Mark39 — Tue, 15 Apr 2025 21:46:46 GMT

You cannot cancel via this public forum. Sky won't know who you are from your post here. You would need to give Sky a call.

Re: Cancel please

MarkGoldsmith — Tue, 15 Apr 2025 22:18:37 GMT

Also worth noting you can't exit a TV contract penalty free due to the annual price rise, that only applies to broadband services and only during the first 31 days from being notified of the price rise.

If your stream puck is struggling with the WiFi signal I'd suggest connecting via an ethernet cable instead and disabling the WiFi in the puck's settings