topic Re: SKY Talk Evenings and Weekends in Account & Billing

SKY Talk Evenings and Weekends

Volpoid — Tue, 15 Apr 2025 13:23:27 GMT

Hello,

I wonder if someone could advise me please.

My latest bill included two phone calls which I have been charged for, despite having "SKY TALK Evenings and Weekends" package at £8 per/month. Both calls were made after 7pm and before 7am, which shouldn't incur any charges as far as I am aware?

Thanks in advance.

Re: SKY Talk Evenings and Weekends

PandJ2020 — Tue, 15 Apr 2025 14:47:10 GMT

Were the calls over 1 hour?

Re: SKY Talk Evenings and Weekends

Volpoid — Tue, 15 Apr 2025 18:56:50 GMT

Yes, both calls in question were over an hour. One was 5 hours

Re: SKY Talk Evenings and Weekends

daveNOS — Tue, 15 Apr 2025 18:59:03 GMT

@Volpoid wrote:
Yes, both calls in question were over an hour. One was 5 hours

@Volpoid Thats why you have been charged, it has always been the case that you have an hour limit and then you have to hang up and redial or you will be charged for the whole call.

Re: SKY Talk Evenings and Weekends

PandJ2020 — Tue, 15 Apr 2025 19:23:02 GMT

@Volpoid wrote:
Yes, both calls in question were over an hour. One was 5 hours

Tariff says, "Inclusive UK calls last up to an hour, then charged at 27ppm at any time of day, or hang up and redial as often as you like."

Re: SKY Talk Evenings and Weekends

MightyQuinn — Tue, 15 Apr 2025 19:31:15 GMT

@Volpoid wrote:
One was 5 hours

Hi @Volpoid Just out of interest, how much was the bill?

Re: SKY Talk Evenings and Weekends

PandJ2020 — Tue, 15 Apr 2025 19:45:02 GMT

@MightyQuinn wrote:
@Volpoid wrote:
One was 5 hours
Hi @Volpoid Just out of interest, how much was the bill?

At almost £20 per hour, quite a bit I suspect...