topic Re: Netflix charge in Account & Billing

Netflix charge

KathyG — Tue, 15 Apr 2025 11:28:21 GMT

I have activated Netflix with Sky stream but am still being charged by Netflix. Any advice?

Re: Netflix charge

SKY1992bf — Tue, 15 Apr 2025 11:46:26 GMT

@KathyG Have you linked the accounts correctly read the article below fully and carefully and follow the instructions

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Netflix charge

MarkGoldsmith — Tue, 15 Apr 2025 14:18:57 GMT

If you have accidentally created a new netflix account instead of linking to your existing one you have 2 options. Either continue with the new account and contact Netflix to cancel your old Netflix account, or contact Netflix and ask them to unlink Sky from your new account which will then allow you to follow the steps provided above to link Sky with your old Netflix account.