topic Re: Returned equipment, still being charged in Account & Billing

Returned equipment, still being charged

LH23 — Wed, 12 Feb 2025 15:22:04 GMT

I have returned all our equipment but still having emails being chased for payment and threatening legal action.

Please advise

Re: Returned equipment, still being charged

Daniel0210 — Wed, 12 Feb 2025 15:25:35 GMT

@LH23
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returned equipment, still being charged

LH23 — Wed, 12 Feb 2025 15:34:27 GMT

Unfortunately I can't find the proof of postage at the moment. Surely they will know once the parcel had been scanned to be sent as it would be linked to my account as I used their postage?

Re: Returned equipment, still being charged

Daniel0210 — Wed, 12 Feb 2025 15:38:28 GMT

@LH23
To see if they can still help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment, still being charged

Addie15 — Wed, 12 Feb 2025 15:53:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LH23.

Re: Returned equipment, still being charged

bjornb — Tue, 15 Apr 2025 11:36:05 GMT

Hi, I have the same issue. I have retruned equipment but am still being chased. The post office scanned the label on the bag. Please can you contact me to check that the package is in the system and being processed.

Thank you

Re: Returned equipment, still being charged

Daniel0210 — Tue, 15 Apr 2025 11:37:44 GMT

@bjornb

Are Sky chasing you for its return?

Have you kept your proof of posting?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Returned equipment, still being charged

bjornb — Fri, 18 Apr 2025 12:04:55 GMT

Hi Daniel,

Unfortunatley I haven't kept the proof of postage. I was hoping that Unipart would be able to see that the label had been used or billed against by the royal mail from their side.

Are you able to share this with the Sky messaging team on my behalf?

Thank you

Re: Returned equipment, still being charged

caesarome — Fri, 18 Apr 2025 12:09:43 GMT

@bjornb

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Returned equipment, still being charged

Daniel0210 — Fri, 18 Apr 2025 12:10:22 GMT

@bjornb

To see if they can still help I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returned equipment, still being charged

Addie15 — Fri, 18 Apr 2025 12:48:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @bjornb.

Re: Returned equipment, still being charged

Addie15 — Fri, 18 Apr 2025 13:57:46 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Returned equipment, still being charged

bjornb — Fri, 18 Apr 2025 13:57:51 GMT

Thank you, all sorted. It helped that I had the email from sky confirming that my items had been received by the courier after dropping then off at the post office

Re: Returned equipment, still being charged

Paddington — Thu, 06 Nov 2025 14:02:16 GMT

Hello im very distresed because i have sent all equiments back to sky returning equiments 9 months ago i have lost my home and everthing and it was the first thing i done to send it back

Re: Returned equipment, still being charged

caesarome — Thu, 06 Nov 2025 14:03:46 GMT

@Paddington

You will need to call Sky if you have been told they have not received it so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Returned equipment, still being charged

Paddington — Thu, 06 Nov 2025 14:05:28 GMT

I have not got the proof i had as through moving it got lost

Re: Returned equipment, still being charged

caesarome — Thu, 06 Nov 2025 14:06:25 GMT

Just explain that to them as they should be able to sort it when you give your details, it might take them a while but hopefully they can sort it for you.