topic Re: Skys charged me twice for phone and accessory bill in Account & Billing

Skys charged me twice for phone and accessory bill

Chloe91 — Mon, 14 Apr 2025 23:54:32 GMT

I did a manual payment as it said over due and sky automatically took money out after I payed can I get the money back thank you

Re: Skys charged me twice for phone and accessory bill

Daniel0210 — Tue, 15 Apr 2025 01:07:52 GMT

@Chloe91
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: Skys charged me twice for phone and accessory bill

Chloe91 — Tue, 15 Apr 2025 01:13:09 GMT

Hello yes I would like to refund the sky credit how do I do this thank you

Re: Skys charged me twice for phone and accessory bill

Daniel0210 — Tue, 15 Apr 2025 01:38:31 GMT

@Chloe91

Please confirm it's now showing as a credit on your Sky account.

Re: Skys charged me twice for phone and accessory bill

Chloe91 — Tue, 15 Apr 2025 01:39:53 GMT

Yes it is showing as credit

Re: Skys charged me twice for phone and accessory bill

Daniel0210 — Tue, 15 Apr 2025 01:44:15 GMT

@Chloe91
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Skys charged me twice for phone and accessory bill

Addie15 — Tue, 15 Apr 2025 07:07:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Chloe91.

Re: Skys charged me twice for phone and accessory bill

Addie15 — Tue, 15 Apr 2025 12:24:54 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.