https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4960351#M252295 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4373046">@Smithy80</a>&nbsp;</P> <P>So you did have enough in the bank.&nbsp;If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Tue, 15 Apr 2025 01:06:43 GMT Daniel0210 2025-04-15T01:06:43Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4960309#M252292 I made card payment as didn't have the money in bank for concurrent payment and they have took payment again so I'm in credit can I request a refund Mon, 14 Apr 2025 22:16:49 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4960309#M252292 Smithy80 2025-04-14T22:16:49Z https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4960351#M252295 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4373046">@Smithy80</a>&nbsp;</P> <P>So you did have enough in the bank.&nbsp;If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Tue, 15 Apr 2025 01:06:43 GMT https://helpforum.sky.com/t5/Account-Billing/Payment/m-p/4960351#M252295 Daniel0210 2025-04-15T01:06:43Z