topic Credit on account in Account & Billing

Credit on account

Holidayvibe — Mon, 14 Apr 2025 14:58:36 GMT

I have cancelled my sky services and there is a credit on my account now. Can you help with getting this refunded as the original direct debit is cancelled. Im aware it will need reinstated or a cheque issued. Please can you help with this.

Thanks

Re: Credit on account

Daniel0210 — Mon, 14 Apr 2025 15:08:30 GMT

@Holidayvibe
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on account

Lisa-P1987 — Mon, 14 Apr 2025 15:23:59 GMT

Thanks for escalating this. We’ve sent an invite to chat.