https://helpforum.sky.com/t5/Account-Billing/Being-a-new-customer-for-sky/m-p/4959941#M252234 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4372710">@JohnT3</a>&nbsp;Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit<BR /><BR /><A href="https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014" target="_blank" rel="noopener">https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014</A><BR /><BR />Note switch credit is limited to £100 per service (service = tv or broadband)<BR /><BR />the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid</P> Mon, 14 Apr 2025 15:21:20 GMT SKY1992bf 2025-04-14T15:21:20Z https://helpforum.sky.com/t5/Account-Billing/Being-a-new-customer-for-sky/m-p/4959937#M252232 <P>I was with hyperopic. Who wasn't providing me the services I was paying for. So I ended the contract. Well know I'm with sky and just wondering would sky help cover the charge on the account?</P> Mon, 14 Apr 2025 14:49:57 GMT https://helpforum.sky.com/t5/Account-Billing/Being-a-new-customer-for-sky/m-p/4959937#M252232 JohnT3 2025-04-14T14:49:57Z https://helpforum.sky.com/t5/Account-Billing/Being-a-new-customer-for-sky/m-p/4959941#M252234 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4372710">@JohnT3</a>&nbsp;Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit<BR /><BR /><A href="https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014" target="_blank" rel="noopener">https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014</A><BR /><BR />Note switch credit is limited to £100 per service (service = tv or broadband)<BR /><BR />the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid</P> Mon, 14 Apr 2025 15:21:20 GMT https://helpforum.sky.com/t5/Account-Billing/Being-a-new-customer-for-sky/m-p/4959941#M252234 SKY1992bf 2025-04-14T15:21:20Z