topic Re: Equipment Return in Account & Billing

Equipment Return

GB050573 — Mon, 17 Feb 2025 11:55:46 GMT

I returned my sky equipment on 31 Jan and it shows as having been delivered, but I just received a text asking me to return my equipment to avoid being charged. How can I get through to someone at Sky to provide the tracking info and avoid being charged for something I already returned via the Sky/Royal Mail collection and return service?

Re: Equipment Return

Daniel0210 — Mon, 17 Feb 2025 12:22:48 GMT

@GB050573

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Equipment Return

Addie15 — Mon, 17 Feb 2025 13:03:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @GB050573.

Re: Equipment Return

Julie9 — Mon, 14 Apr 2025 10:10:26 GMT

There is evidence that the equipment has been returned, but you are going to charge me £53.00 next month for this! Please can I speak to someone about this.

Re: Equipment Return

Mark39 — Mon, 14 Apr 2025 10:12:52 GMT

@Julie9 wrote:

There is evidence that the equipment has been returned, but you are going to charge me £53.00 next month for this! Please can I speak to someone about this.

What evidence? Do you have proof of postage?

Re: Equipment Return

Julie9 — Mon, 14 Apr 2025 10:25:03 GMT

I have email from the Post Office confirming that the package was collected

Re: Equipment Return

Julie9 — Mon, 14 Apr 2025 10:28:43 GMT

also have an email from you that also says its on its way back to you daed 25/2/25

Re: Equipment Return

MightyQuinn — Mon, 14 Apr 2025 10:31:43 GMT

@Julie9 wrote:
its way back to you

Hi @Julie9 Please have a look at the Welcome below. Not to us, as we are just other customers.

Re: Equipment Return

Mark39 — Mon, 14 Apr 2025 10:33:30 GMT

@Julie9 if you wish we can ask Sky's messaging team to contact you here so that you can report it to them via a private online chat?