topic Re: Payments in Account & Billing

Payments

Mack8 — Mon, 14 Apr 2025 08:54:10 GMT

Why is my Sky bill for the broadband going up even tho I took out the plan for £28? I don't agree for this to go up and didn't agree for the price to be raised

Re: Payments

PandJ2020 — Mon, 14 Apr 2025 09:16:55 GMT

@Mack8 wrote:
I don't agree for this to go up and didn't agree for the price to be raised

Did you read the contract you agreed? (Particularly about price increases)

Re: Payments

Daniel0210 — Mon, 14 Apr 2025 09:24:05 GMT

@Mack8

I've moved your post as it isn't a Sky Mobile phone issue.

Unless you’ve changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts are ending. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Re: Payments

PandJ2020 — Mon, 14 Apr 2025 09:26:32 GMT

The majority of Sky contracts are not fixed price (And are subject to annual increases). There were very few offers on broadband - most prevalent where 6 months at half price.

...or as noted, perhaps discounts are ending.

Re: Payments

MightyQuinn — Mon, 14 Apr 2025 10:23:34 GMT

@Mack8 wrote:
Why is my Sky bill for the broadband going up even tho I took out the plan for £28? I don't agree for this to go up and didn't agree for the price to be raised

Hi @Mack8 You must have agreed to the terms and conditions, else you would not have been provided with the service.