topic Re: Free calls in Account & Billing

Free calls

Pete221 — Mon, 14 Apr 2025 09:25:08 GMT

Can anyone clarify when UK calls to a landline are free please? We have just signed up and the contract states that line rental is zero. It refers to the tariff guide but this is not clear ( deliberately?)

What are inclusive calls? Also if you phone Customer service is this chargeable? Thanks

Re: Free calls

Daniel0210 — Mon, 14 Apr 2025 09:27:42 GMT

@Pete221

Any calls to Sky are inclusive. The default Sky Talk package is Sky Pay As You Talk whereby all calls are chargeable (except calls to Sky or freephone numbers). To change the tariff you'll need to call Sky by dialling 150 from your landline.

Re: Free calls

PandJ2020 — Mon, 14 Apr 2025 09:33:25 GMT

I presume this is landline rather than mobile.

If so, check the table on the current tariff: https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltfb07af5c53dae3c8/67eb7ced23211a8ee37fea85/download?disposition=inline

As noted, the base package has no 'inclusive' calls. (But you can call Sky on 150 for free)

Re: Free calls

Mark39 — Mon, 14 Apr 2025 09:37:35 GMT

There are 4 call packages which I think are self explanatory;

Sky Talk Evenings and Weekends Extra is £8.00pm

Sky Talk Anytime Extra is £17.00pm

Sky Talk International Extra is £18.00pm

Sky Pay as you Talk - no monthly charge but no inclusive calls. You pay for all calls.

All calls to authorised customer services numbers are free.

Re: Free calls

Pete221 — Mon, 14 Apr 2025 09:52:05 GMT

Many thanks it's just that my wife phoned her mother for a chat on her landline and I can't see it on the bill

Re: Free calls

Pete221 — Mon, 14 Apr 2025 09:53:29 GMT

Many thanks

Re: Free calls

PandJ2020 — Mon, 14 Apr 2025 10:53:14 GMT

Note the caveat on inclusive calls only covering 1 hour...

Re: Free calls

Pete221 — Mon, 14 Apr 2025 16:11:56 GMT

Thanks so do you get a free hour to a landline if you are in Pat as you go. It just says 27p

Re: Free calls

Mark39 — Mon, 14 Apr 2025 16:16:42 GMT

@Pete221 wrote:

Thanks so do you get a free hour to a landline if you are in Pat as you go. It just says 27p

No, not with the Pay as you Talk option. Every call is charged (apart from to 0800 numbers and Sky).

Re: Free calls

PandJ2020 — Mon, 14 Apr 2025 16:24:01 GMT

Just to clarify - even 'inclusive calls' become chargeable after 1 hour. (It's a common query on the forum)

...but, as noted, without a package there are no inclusive calls to start with.

Re: Free calls

Pete221 — Mon, 14 Apr 2025 18:45:49 GMT

Thank you for clarifying this. The tariff guide is ambiguous in parts. So even if we get a package with inclusive calls you only get one hour. I don't think the Curry's guy who sold it knew this. I have just moved from Virgin who had terrible customer service and overall Sky is better. My wife is not happy though as her one hour plus calls are no longer free as they were with Virgin. To remedy this will cost £18 per month. I will be taking this up with Curry's as the Sky package was misrepresented at the point of sale. Thanks again

Re: Free calls

Daniel0210 — Mon, 14 Apr 2025 18:53:08 GMT

@Pete221

Just cancel the call on 55+ minutes and dial again.

Re: Free calls

Pete221 — Mon, 14 Apr 2025 18:59:44 GMT

Thanks I will need to get a package though as they are all charged on Pay as you talk. My wife phoned her mother during the day so I reckon I will need to pay an extra £18 per month. So not the bargain I thought it was as Virgin was free. The wife can use her Fitbit to check she doexmsnt go over 55 minutes! Thanks for your help

Re: Free calls

PandJ2020 — Mon, 14 Apr 2025 19:07:56 GMT

Yup, even the tariff tells you to hang up and call again before the hour is up... (A hassle but there you go)

Re: Free calls

TimmyBGood — Tue, 15 Apr 2025 17:26:47 GMT

@Pete221

I'd note that Virgin Broadband also has Evening & Weekend / Anytime / International add-ons. If you had 'free' calls then you were paying a higher baseline cost to start with.

https://www.virginmedia.com/landline

Re: Free calls

Pete221 — Tue, 15 Apr 2025 18:28:33 GMT

Thanks but not so in our case, we were given it free a few years ago when we intended to leave. However this year after 18 years with Virgin we have moved to Sky as the Sky introductory offer was better. Our current deal is with Sky for 24 months. but after that no doubt we will be negotiating again. The problem with Virgin is that they ' owned ' our NTL e mail. Now we have a general e mail so can leave easier. We are happier with Sky but don't like the need to pay to avoid adverts and also the phone charge( the subject of this discussion) which we were mislead on. I do prefer Sky customer service and this forum is great. We will see how it goes .