topic Re: Credit Refund in Account & Billing

Credit Refund

Nico3234 — Sat, 12 Apr 2025 03:37:05 GMT

Hi.. i have cancelled my sky broadband and now have a credit showing, however, my direct debit was cancelled. How will i receive my refund and how can i receive it quicker that the 6 weeks they state.

Thanks for your help guys.

Re: Credit Refund

Daniel0210 — Sat, 12 Apr 2025 04:18:38 GMT

@Nico3234
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will usually have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do.

Re: Credit Refund

Nico3234 — Sun, 13 Apr 2025 21:49:41 GMT

Thanks for your reply.

Please can you escalate it to the Messaging Team who can re-set my payment method in order for me to get my refund..

Thanks

Re: Credit Refund

Daniel0210 — Mon, 14 Apr 2025 03:43:50 GMT

@Nico3234
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Nico3234 — Mon, 14 Apr 2025 03:57:34 GMT

@Daniel0210

That's great..thanks for your help 😃

Re: Credit Refund

Addie15 — Mon, 14 Apr 2025 07:25:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Nico3234.

Re: Credit Refund

Nico3234 — Fri, 16 May 2025 11:48:54 GMT

Hi guys..

Please can someone escalate this to the Messaging Team in order for me to get my refund

Thanks 😊

Re: Credit Refund

Daniel0210 — Fri, 16 May 2025 11:51:56 GMT

@Nico3234

It was escalated on 14 April as you can see from the post immediately above yours. Did you participate in the chat?

Re: Credit Refund

Nico3234 — Fri, 16 May 2025 12:39:15 GMT

Thanks for your reply... yes i had that chat and was told to come back around the 10th and ask for it to be escalated back to the team

Re: Credit Refund

Daniel0210 — Fri, 16 May 2025 12:41:12 GMT

@Nico3234
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Greenfingers001 — Fri, 16 May 2025 12:59:42 GMT

Thanks for escalating this. We’ve sent @Nico3234 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.