topic Re: Home move unsuccessful in Account & Billing

Home move unsuccessful

Twistiefries — Sat, 12 Apr 2025 23:37:14 GMT

Home move. Engineer came out to install sky but unable to as a huge tree is blocking any signal. Put new address address in and it now says cannot provide Sky stream....what do I do ???? Virgin can not supply to my new address either

Re: Home move unsuccessful

Stephen+Mourton — Sun, 13 Apr 2025 06:12:58 GMT

@Twistiefries Sky Stream requires a fast broadband, do you have that at your home? Have they given a reason why they cannot supply Sky Stream to your home?

Re: Home move unsuccessful

TimmyBGood — Sun, 13 Apr 2025 09:27:51 GMT

@Twistiefries wrote:
Put new address address in and it now says cannot provide Sky stream....

That may be because the previous order is still open. Stream isn't restricted geographically as long as the minimum broadband speed is obtainable.

Re: Home move unsuccessful

Twistiefries — Sun, 13 Apr 2025 11:31:57 GMT

Thanks, will call Sky