topic Declined a refund for multiscreen in Account & Billing

Declined a refund for multiscreen

Fitz122 — Sun, 13 Apr 2025 10:21:00 GMT

I cancelled multiscreen in February. 31 days later multiscreen stopped working , and I returned the mini box in the packaging provided. This was in March. In April I was charged £15 for another month of multiscreen. Been trying in vain to get a refund. I received a ridiculous response to an email complaint. It said they cannot process a refund due to the billing cycle, the bill was issued before the service ended..

This must be nonsense, who can I complain to?

Re: Declined a refund for multiscreen

Daniel0210 — Sun, 13 Apr 2025 10:25:15 GMT

@Fitz122

We obviously can't see your account, your bills and the relevant dates, but bills are generated 14 days before the usual payment date so the latest bill may have been generated whilst you were still in the notice period. Any overpayment should eventually show as a credit on your Sky account and be used towards a future Sky Q payment. .

Re: Declined a refund for multiscreen

PandJ2020 — Sun, 13 Apr 2025 10:48:45 GMT

Bills are generated 14 days before billing date. That will include any active subs (in full, including the month in advance, even within any notice period) even if they are ending.

However, the following billing cycle will generate a corresponding pro-rata credit back to the day of cessation.

Without know the exact dates involved I suspect the following bill will rectify the situation...

Re: Declined a refund for multiscreen

Fitz122 — Sat, 19 Apr 2025 15:30:46 GMT

Thanks for your replies. New bill issued today. There is no credit or refund. What is the best phone number to contact Sky ?

Re: Declined a refund for multiscreen

GD1 — Sat, 19 Apr 2025 15:34:45 GMT

@Fitz122 The same number you used to cancel multiroom?

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.