topic Re: Change new contract in Account & Billing

Change new contract

NicA1 — Sat, 12 Apr 2025 14:14:51 GMT

I have just re-newed my contract and my husband has just had an accident which means he can't work. I only work part time as I am a carer for my disabled son and will struggle paying the bill. (£80 a month for tv and broadband - not as good a deal as I thought at the time - I'm a bit of a pushover). Is it possible to alter it even if I get rid of the tv? I need the broadband more as that is what my son uses for YouTube as he can't do anything else. Thanks

Re: Change new contract

Mark39 — Sat, 12 Apr 2025 14:21:00 GMT

How long ago did you renew? Sky might consider you to be in a cooling-off period. If so, you should be able to change your package.

Re: Change new contract

peter-marlow+1966 — Sat, 12 Apr 2025 14:26:50 GMT

We are fellow customers here like yourself you would need to ring sky and explain the situation you are in at the moment and see what they can do for you even if you are still in your cooling off period you will still need to ring them hope you get it sorted soon